Grievance Policy


LeaderOne Financial Corporation has a policy in place should a consumer have a complaint. They may phone our corporate office at 800-270-3416 and speak to any member of management. The complaint will be routed to the appropriate department and responded to within 3 business days. An “in-person” meeting may be offered to the client as well.

Every reasonable effort will be undertaken to satisfy the customer’s complaint. A complaint forwarded by a State Department of Banking & Finance will be promptly reviewed and a response provided to the Department within 15 business days of the receipt of the complaint by the company. If not resolved, the consumer may phone the number below or use the contact form to send us information about how we can improve our service to you.

Credit Report Issues?

You may also go directly to the credit bureaus and apply for a free credit report, once a year at www.annualcreditreport.com.

If the complaint is about a credit report, they may dispute the inquiry by writing Certified Credit, Avantus Credit, or Informative Credit.

Once a consumer receives a credit report, they may dispute transactions either by E-mail or by phone with the contact information listed on their report.

Sincerely, LeaderOne Financial Corporation Toll-Free: 800-270-3416 Phone: 913-747-4000 Email: Click to send email

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  • Loan Officer Information
  • NMLS Consumer Access
  • 513 E Jackson Street, Suite 223, Harlingen, TX 78550
  • Branch NMLS 1938098
  • Company NMLS 12007
  • 7500 College Blvd. Suite 1150, Overland Park, KS 66210, NMLS ID #12007 https://www.nmlsconsumeraccess.org LeaderOne Financial Corporation is a Kansas Licensed Mortgage Company, License #SL.0000340. Click Here To View Licenses

    LeaderOne Financial Corporation is not affiliated with the Departmant of Veterans Affairs, Federal Housing Administration, US Department of Housing and Urban Development or any government agency. This website is operated by LeaderOne Financial Corporation. If you have questions about the loan originators featured within this website, please visit the Nationwide Mortgage Licensing System & Directory for more information and to check their licensing status at https://www.nmlsconsumeraccess.org.

    NOTICE TO TEXAS CONSUMERS: COMPLAINTS REGARDING THE SERVICING OF YOUR MORTGAGE SHOULD BE SENT TO: THE DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 N Lamar, Suite 201 Austin, TX 78705. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 1-877-276-5550.

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